Hazi Gem – Terms & Conditions

Accessing hazi gem or using any of its services constitutes your full agreement to these terms and conditions. If you disagree with any of the terms, please refrain from using our platform.

Hazi gem reserves the right to update these terms and conditions at any time. Members will be notified of significant changes via their registered email or a platform notification. Continued use of the platform after any changes constitutes acceptance of the updated terms.

Hazi gem provides gaming services for entertainment purposes only. Members are solely responsible for paying any applicable taxes on winnings earned through our platform.

Each person may only register one account at hazi gem. If multiple accounts are found under the same individual, they will be closed and any bonuses may be forfeited.

All information provided at registration must be accurate and truthful. Providing false details — including name, address, date of birth, or any other information — may result in permanent account closure.

• Use your full legal name when registering (as it appears on your national ID)
• Provide a valid and active mobile number
• Provide a valid email address
• Do not share your account password with anyone
• You are responsible for keeping your account secure

Hazi gem reserves the right to decline any registration without notice and without providing a reason.

You must be 18 years of age or older to participate on hazi gem. If an underage account is identified, it will be closed immediately and any deposited funds will not be refunded.

Hazi gem may request a copy of your National ID or passport for age verification at any time. Failure to provide the required documents may result in a temporary account suspension.

The minimum deposit amount at hazi gem is ৳500. Deposits must be made from your own mobile banking account — using someone else's account may result in the transaction being cancelled.

Payment methods currently supported by hazi gem:

• bKash – Most popular, instant deposits
• Nagad – Fast processing
• Rocket – DBBL's mobile banking service
• Upay – UCB's mobile financial service

Hazi gem will never ask you to deposit directly into a personal account. Do not send money anywhere other than through official payment channels.

The minimum withdrawal amount is ৳500. KYC verification is mandatory before your first withdrawal — you'll need to submit a national ID and a selfie photo.

Important rules regarding withdrawals:

• Withdrawals will only be processed to the same payment method used for the deposit.
• Withdrawals to verified accounts are processed within 5–15 minutes
• Wagering requirements must be met before a bonus can be withdrawn
• Withdrawals may be placed on hold in cases of suspicious activity until verification is complete.
• Daily maximum withdrawal limits are determined by your account tier

All bonus offers at hazi gem come with specific terms and conditions. Please read the relevant terms carefully before accepting any bonus.

General Bonus Terms:

• The welcome bonus is available once per member only
• Bonus funds cannot be withdrawn directly — wagering requirements must be met first.
• Bonuses not used within 30 days of the credited date will expire.
• Attempting to claim the same bonus more than once may result in account termination
• Hazi gem reserves the right to modify or cancel any bonus offer at any time.

All bets on hazi gem are accepted in accordance with the platform's rules. The platform's decision shall be considered final.

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a bet is incorrectly accepted due to a technical issue, hazi gem reserves the right to void it.
• Bets placed on clearly incorrect odds or erroneous information will be considered void
• Any attempt at match fixing or gaining an unfair advantage will result in forfeiture of all winnings.

Live betting relies on real-time data. Minor discrepancies due to network latency may occur and are considered normal.

Hazi gem may temporarily suspend or permanently close an account for any of the following reasons:

• Registering with false information
• Operating multiple accounts under the same person's name
• Bonus abuse or manipulation attempts
• Registering while underage
• Suspicion of money laundering or any other illegal activity
• Misconduct towards the support team

Members will be informed of the reason for any suspension and given the opportunity to appeal. Any remaining balance will be returned after verification.

Hazi gem believes that gaming is purely a form of entertainment. It should never be seen as a source of income or a solution to financial difficulties.

We encourage every member to make use of the following tools:

• Deposit Limit: Set daily, weekly, or monthly limits
• Self-Exclusion: Take a break from gaming for a set period of time
• Cooling-off: Temporarily suspend your account for a few hours or days
• Reality check: Regular reminders of how long you've been playing

If you have a concern, please contact hazi gem's support team directly in the first instance. Most issues are resolved quickly through our support channel.

Steps for resolving a dispute:

1. Contact support via live chat or email
2. Submit a description of the issue along with supporting evidence (screenshots, transaction ID)
3. An initial response will be provided within 48 hours.
4. A final decision on complex matters will be communicated within 7 business days

If you are not satisfied with hazi gem's decision, you have the right to escalate your complaint to the relevant licensing authority.